INTERNET SALES, RETURNS, AND REFUNDS
1. All Internet sales are processed using PayPal Merchant Services: subsequently all refunds will be processed through to the customers PayPal account.
2. LIVE arrival is GUARANTEED. To redeem a refund the customer must contact Fins and Feathers within 8 hours of receiving the item via email with an up-close, detailed picture of the specimen that was not alive on arrival. A refund will be given through PayPal within 48 hours.
3. If the customer cannot secure a digital picture of the specimen then they must contact Fins and Feathers either through email or by phone @ 703-726-1655 within 8 hours of receiving the shipment for special arrangments to be made.
4. Replacement corals will not be sent as a form of a refund. If a replacement is desired then the cost of the coral to be refunded may be issued as a credit to a future order: assuming we have a duplicate or similiar item we will ship it with your next order. If we do not have the same or similiar coral, the refund amount may be used as a credit with any other items we have in stock at that time.
5. All internet sales and transactions are final. Unless the live arrival guarantee isn't satisfied by Fins and Feathers there will be no refunds issued.
IN-STORE REFUND POLICY
1. Sales of livestock is non-refundable.
2. Deposits on livestock (birds, puppies, fish, reptiles, corals) are non-refundable.
3. Cash purchase will be refunded, WITH RECEIPT, within 7 days of original receipt date. After 7 days, refund will be issued as a store credit (cash change not to exceed $5.00). If refund exceeds $100.00 a check will be sent to the customer.
4. Credit card purchases will be refunded, with a receipt, to the credit card that was used to make the initial purchase. The amount refunded will equal the initial purchase amount less 10% restocking fee. The refund may be issued in the full amount as a STORE CREDIT. NO EXCEPTIONS. NO CASH REFUNDS.
5. Check purchase will be refunded, with a receipt, and a refund check will be sent to the customer. Within 7 days of purchase, after 7 days refund will be issued as a store credit.
6. Returned checks will be assessed a $25.00 service fee.
7. Special orders are non-refundable.
8. Deposits on special orders are non-refundable.
9. ALL PURCHASES ARE NON-REFUNDABLE AFTER THIRTY DAYS FROM PURCHASE DATE